Refund Policy
We want you to be completely satisfied with your purchase from our cross-border fabric e-commerce website. If you are not satisfied with your order, you may be eligible for a refund under the following conditions:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [number] days of receiving your order. We may ask for photographic evidence to assess the issue. Once confirmed, we will provide you with a full refund or a replacement item at no additional cost.
Incorrect Orders: If you receive an incorrect item in your order, please contact us within [number] days of receiving your order. We will arrange for the correct item to be sent to you or provide a full refund for the item.
Change of Mind: If you change your mind about your purchase, you may return the item within [number] days of receiving your order. Please note that return shipping costs will be the responsibility of the customer. Once we receive the returned item in its original condition, we will issue a refund for the purchase price minus any shipping costs.
Return Policy
We accept returns under the following conditions:
- Items must be returned in their original condition, unwashed, unworn, and with all tags attached.
- Returns must be initiated within [number] days of receiving your order.
- Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
How to Initiate a Refund or Return
To initiate a refund or return, please contact our customer support team at [contact email] with your order number and details of the issue. We will provide you with instructions on how to proceed with your refund or return.
Refund Processing Time
Refunds will be processed within [number] business days after we receive the returned item. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.
Need help?
Contact us at {email} for questions related to refunds and returns.